Our top priority is full transparency about how TV99 collects, stores, and uses your personal information. Reading this policy will give you a clear picture of exactly how we handle your data.
Our six-layer data protection framework
Every piece of information you send to TV99 is secured with 256-bit SSL encryption — from your banking details to a routine login.
TV99 never sells or rents your personal data to any third party. Your information is used solely to improve TV99's services.
You can request the deletion of your personal data from TV99 at any time. We will action your request within 30 days.
We clearly explain every cookie TV99 uses and why. You're free to disable any non-essential cookies at any time.
Your bKash, Nagad, or bank details are stored in a separate, secured system that is fully isolated from our main database, in compliance with PCI DSS standards.
In the event of a data breach, TV99 will notify affected members within 72 hours. Transparency is a core part of our commitment.
TV99 collects certain essential information to build a relationship with you and deliver the best possible service. Details are provided below:
| Data Type | Example | Required |
|---|---|---|
| Identity Information | Full Name, Date of Birth, NID Number | Mandatory |
| Contact Information | Mobile Number, Email | Mandatory |
| Payment details | BKash/Nagad number (encrypted) | Mandatory |
| Device Information | IP address, browser type | Automatic |
| Gaming Behaviour | Betting History, Favourite Games | Automatic |
| Location Information | Country, city (approximate) | Optional |
TV99 only collects information that is necessary to provide our services — nothing more. If you are ever uncomfortable sharing certain information, please let us know.
TV99 uses your information only for specified purposes. It is never used for anything beyond those purposes without authorisation.
Primary Purposes:
TV99 never shares your data with third parties for marketing purposes. If you no longer wish to receive promotional messages from TV99, you can unsubscribe at any time.
TV99 retains your information only for as long as necessary. Data that is no longer needed is deleted on a regular basis.
If you request account closure, all data except that which is legally required to be retained will be deleted within 30 days.
TV99 shares your information with third parties only in the following limited circumstances:
Parties we never share your information with:
Whenever TV99 works with a third party, a strict data protection agreement is in place. All third parties are required to uphold TV99's privacy standards.
TV99 uses cookies to improve your experience on our website. Below is an explanation of the types of cookies we use and why:
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some TV99 features to stop working.
As a TV99 member, you have full control over your own information. Your rights are outlined below:
To exercise any of your rights support@tv99.im. TV99 will respond within a maximum of 30 days.
TV99 never knowingly collects data from anyone under the age of 18. Our platform is strictly for adults.
If you suspect a child or minor is using TV99 support@tv99.im— notify us immediately.
TV99 uses the highest industry-standard security measures to protect your information:
TV99's Security Measures PCI DSS Level 1 Compliant with standards — the highest level of international payment security.
TV99 reserves the right to update this Privacy Policy as needed. In the event of changes:
If you have any questions or concerns about this Privacy Policy, please contact us through the following:
Our key commitments at a glance
Other TV99 Policies
TV99 takes your privacy seriously. Join today with world-class security and full transparency, and enjoy the best gaming experience in Bangladesh.