💚 Responsible Gaming

TV99 Responsible Gaming — Safe & Healthy Complete Gaming Guide

Playing on TV99 is about more than chasing wins — it's a form of entertainment. We want every member to play in a healthy way, within their own limits, so that gaming never becomes a burden.

Committed to Member Wellbeing

18+ Verified

Self-Exclusion Feature

24/7 Support

Is Gaming Affecting Your Life?

If you feel your gaming is getting out of control — whether it's time, money, or both — get help now. Our support team is always here for you.

💚 TV99's Responsible Gaming Principles

We believe responsible gaming is the best gaming

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Entertainment, Not Investment

Gaming on TV99 is for entertainment — not as a reliable source of income. Only play with what you can afford to lose. Gaming is never a solution to financial problems.

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Stick to Your Time Limits

Decide how long you'll play before logging in to TV99. Use TV99's session timer feature to stay on track. Long, uninterrupted gaming sessions take a toll on your body and mind. Taking regular breaks is essential.

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Set a Budget

Decide in advance how much BDT you'll spend on TV99 each week or month — and stick to it. Never deposit more than your budget allows. TV99's deposit limit feature can help you stay on track.

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Don't Chase Your Losses

Chasing losses — betting more to win back what you've lost — is dangerous. If you notice this pattern on TV99, take a break immediately. Trying to recover losses only makes things worse.

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Strict Age Verification

No one under 18 is permitted to participate on TV99. Parents, please make sure children cannot access TV99. Keep parental controls enabled on your devices.

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Mental Health First

Avoid gaming when you're feeling down, stressed, or overwhelmed. Playing in an emotional state often leads to poor decisions. TV99 always puts your mental wellbeing above the excitement of betting.

Why Responsible Gaming Matters

TV99's Philosophy & Our Commitment

From the day TV99 launched, one thing has always been clear to us — gaming is only good when it's a source of joy, not stress. Millions of people in Bangladesh love cricket and thrive on the excitement of sport. TV99 gives them a safe space to enjoy that passion.

But like any form of entertainment, gaming has its limits. Research from around the world shows that uncontrolled gaming can sometimes lead to financial hardship, family conflict, and mental stress. TV99 doesn't look away from that reality.

Our responsible gaming initiatives aren't driven by legal obligation — they're a matter of principle. We believe that when our members thrive, TV99 thrives as a community. That's why we've built tools into TV99 that help members stay in control of their gaming.

TV99's responsible gaming policy covers: deposit limits, time limits, reality checks, cooling-off periods, and self-exclusion — all of which members can set themselves. Our customer service team is always on hand to help in Bangla.

Using TV99's responsible gaming features is completely confidential. You won't be judged for any decision you make — your wellbeing is all that matters.

Five Ways to Build Healthier Gaming Habits

Set a Budget Before You Play

Before logging in to TV99, decide your spending limit for the day. Once you've set that limit, stick to it — no exceptions. Use TV99's deposit limit feature to set it automatically.

Use a Timer

Keep TV99's session timer running. Set a time limit before you start playing and always take a break when it's up. A rest of at least 10 minutes every hour is recommended.

Keep a Gaming Diary

Track how much time and money you spend on gaming each week. You can find all the details in TV99's transaction history. Reviewing this regularly helps you understand your own habits.

Tell Someone You Trust

Let a trusted person in your life know that you game. There's nothing to hide. Transparency is a big part of healthy gaming habits — and someone close to you will quickly notice if something changes.

Keep Alternative Entertainment Options

If gaming is your only form of entertainment, the risk is higher. Alongside TV99, make time for reading, exercise, and spending time with friends — balance is key.

🧪 Test Yourself

Check for Signs of Gaming Addiction

Select the statements that apply to you

I can't stop gaming — I keep thinking "just one more round."

I'm spending more time or money on gaming than I planned.

I'm chasing losses by placing bigger bets to try to win back what I lost.

Gaming is causing problems with my family or at work.

I have lied about or hidden information related to my gaming.

Feeling restless or irritable when not gaming.

I have borrowed money for gaming, or I've been thinking about it.

🛠️ TV99's Responsible Gaming Tools

Full control over your own gaming experience

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Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is set, lowering it takes effect immediately, but increasing it requires a 7-day waiting period.

Instantly Active

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Session Time Limit

Set a maximum duration for each gaming session. When the time is up, TV99 will automatically log you out. You can play again the next day.

Auto Logout

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Cooling-Off Period

Take a gaming break from 1 day up to 6 weeks. Your account will be locked during this period, giving you time to decompress.

1 Day – 6 Weeks

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Self-Exclusion

Lock your account for anywhere from 6 months to permanently. During self-exclusion, you won't receive any promotional messages either. This is not easy to undo.

6 Months – Permanent

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Reality Check

TV99 will notify you at regular intervals about how long you've been playing and how much you've transacted. These reminders help keep you grounded in reality.

Per Hour

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Loss Limits

Set a daily, weekly, or monthly loss limit. Once you hit that limit, your session will end automatically. It's the simplest way to stay on top of your budget.

Effective Immediately

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Opt Out of Promotions

Turn this on if you'd rather not receive bonus offers or promotional messages. TV99 will stop sending you promotions. You can turn it back on at any time.

Optional

TV99's responsible gaming tools can be easily managed from your account settings. For any assistance, support@tv99.im-or use live chat.

⚠️ Recognize the Signs of Addiction

Watch out if you notice any of these signs

I'm spending more than my planned budget

High Risk

Feeling anxious or uneasy when not gaming

High Risk

Losing focus at work or school

Moderate Risk

Hiding My Gaming from Family or Friends

Moderate Risk

I get irritable and moody after a loss

Early Warning Signs

I sometimes worry about my gaming

Early Warning Signs

Playing Within Your Set Limits

Healthy Habits

🆘 Asking for Help Is Not a Weakness

TV99 and Other Support Resources

TV99 Live Support

Reach out to TV99's 24/7 live chat at any time. Our trained team is ready to help you set gaming limits or activate self-exclusion.

Get Help →

Email Us

Email us for detailed complaints or self-exclusion requests. TV99's responsible gaming team will respond within 24 hours.

support@tv99.im

Support from Family & Friends

Talk to someone close to you. If you're worried about your gaming, share it with a family member. Working through a problem together is always easier.

Professional Support

There's no shame in seeing a mental health professional. Mental health support is more accessible in Bangladesh than ever before. TV99 always encourages seeking help from qualified experts.

❓ Common Questions About Responsible Gaming

Frequently asked questions about responsible gaming at TV99

After logging in to TV99, go to Account Settings and open the "Responsible Gaming" section. From there, you can set separate daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but raising one requires a 7-day waiting period.

Your account cannot be reactivated before the self-exclusion period ends. Once it does, contact TV99's support team and your account will be restored after a cooling-off period. Permanent self-exclusion cannot be reversed.

Yes. The World Health Organization (WHO) has recognized Gaming Disorder as a legitimate mental health condition. It is estimated to affect 1–3% of gamers worldwide. TV99 takes this seriously.

Start by speaking with them compassionately. Express your concern without placing blame. Ask them to set self-exclusion on their TV99 account. If needed, contact TV99's support team — we're here to help.

Yes, TV99 verifies age at registration and confirms identity through the KYC process. Any account found to belong to someone under 18 is terminated immediately. Parents can also use parental control software on their devices.